Privacy Policy
Effective Date: January 10th 2025
At Custom Trailer Interiors ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the data practices described in this policy.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number)
- Company name and business information
- Trailer requirements and specifications
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our trailer services
- To communicate with you about your trailer
- To send you service updates and marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
- To protect against fraud and security threats
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: We may share information with your explicit consent
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure data storage and backup procedures
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and advertisements
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include:
- Session Cookies: Maintain your session while browsing our website
- Security Cookies: Protect against fraud and ensure secure transactions
- CSRF Tokens: Prevent cross-site request forgery attacks
- Cookie Consent: Remember your cookie preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They include:
- Analytics: Track page views, user behavior, and website performance
- Performance Monitoring: Monitor website speed and functionality
- Error Tracking: Identify and fix technical issues
Marketing Cookies
These cookies are used to deliver personalized advertisements and track marketing campaign effectiveness:
- Advertising: Display relevant advertisements
- Social Media: Enable social media sharing and tracking
- Retargeting: Show ads to users who have visited our website
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
- Browser Settings: Most browsers allow you to block or delete cookies through their settings
- Cookie Consent: Use our cookie consent popup to choose which types of cookies to accept
- Third-Party Opt-outs: Visit the websites of third-party services to opt out of their tracking
Note: Disabling certain cookies may affect website functionality and your user experience. Essential cookies cannot be disabled as they are required for the website to work properly.
6. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Key third-party services we use include:
- Google Analytics: Website analytics (see Google's Privacy Policy)
7. Your Rights and Choices
Under Ontario privacy laws, you have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Withdrawal of Consent: Withdraw consent for data processing
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.
9. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Your personal information may be transferred to and processed in countries other than Canada. We ensure that such transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Custom Trailer Interiors
Email: privacy@example.com
URL: https://example.com
We will respond to your inquiry within 30 days.
13. Complaints
If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may file a complaint with the Ontario Privacy Commissioner: